How To Order 

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How To Order
We look forward to doing business with you. You may place your order by phone, email, or fax:

Please include your name, company, phone, billing address, shipping address, and PO number when placing any order. If paying by credit card, please also include the card number. We will be glad to help by phone or email if you have any questions.

Prices
Current prices for all products are listed on the Catalog & Prices page. All prices are the Cash price in US dollars. Additional fees or conditions may apply when using other forms of payment.

Payment Options We accept Visa, MasterCard, cash, check prepay, electronic funds transfer (EFT), wire transfer, and NET 30. Additional fees or conditions apply as shown.

We encourage customers to pay by cash, check, EFT, or NET 30.

Credit card transaction fees are at the rate shown and computed off the purchase price plus shipping. To create a level playing field with cash payments, we must pass these expenses on to credit card customers. A recent US DOJ Settlement (available at www.justice.gov/atr/cases/f273100/273170.pdf) and the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 finally allowed merchants to make customers aware of these bank fees. We do not accept American Express or Discover cards.

International Payment Options
All international payments must be in US dollars. We accept Visa, MasterCard, check prepay, electronic funds transfer (EFT), wire transfer, and NET 30. For large orders, a Letter of Credit is required. Additional fees or conditions apply as shown above.

Customs and duties costs are the responsibility of the customer. They will be charged at delivery time by the destination country. Please check with your local customs office for cost estimates.

Quotations and ProForma Invoices
PDF quotations and ProForma invoices with exact shipping amounts will be gladly supplied on request.
Please email order specifics to info@symres.com.

Order Shipment
Shipping for small orders is usually by US Priority Mail or FedEx Ground. Orders over $1500 will be shipped by FedEx with signature required. Other shipping methods are available on request. Shipping charges will be added to your invoice. We can also bill shipping directly to your FedEx account if you prefer. Most small orders ship within one or two days. For large orders, we appreciate a 3-6 week leadtime.

International Order Shipment
International shipping is usually by FedEx Intl Economy. Other shipping methods are available on request. We will quote shipping amounts when confirming your order. Shipping charges will be added to your invoice. We can also bill shipping directly to your FedEx account if you prefer.

Shipment Liability
All shipments are sent FCA or "Free Carrier Factory". This means ownership and liability for all shipment contents passes to the customer once the shipment has been accepted by the carrier. Please let us know when placing your order if you wish to have insurance added to the shipping amount.

Prohibited Shipping Destinations
In compliance with US Export law, we cannot ship products, or sell to exporters subsequently shipping, to the following countries:
Cuba, Iran, North Korea, Sudan, Syria

Various US states levy sales taxes on out of state sales in direct violation of Federal law as determined by the US Supreme Court. We cannot ship products to destinations in such states. Among these are:
WA (Washington State)

We reserve the right to add prohibited destinations at any time. Shipments within NV (Nevada) will have the destination sales tax added to the invoice.

Discounts
We are direct marketers and offer our products at low prices so all customers benefit. We do not offer special discounts to educational institutions, dealers, reps, or OEMs. Customers purchasing more than qty 20 of any product in a single order will receive a 5% quantity discount.

Backorders
We keep all catalog items in stock. If we are temporarily out of an item, we will let you know at the time of your order placement. If the backorder is acceptable, we will ship as soon as possible.

Returns
All sales are final 30 days from sale. No returns will be accepted after 30 days. Products returned within the 30 day return period must be in resaleable condition and will be subject to a 20% restocking fee. Please call or email for a return authorization number before making any return shipment.

Customers are responsible for determining suitability for a particular application before ordering by reviewing the hardware and software specifications as covered on this web site. You may also call or email our technical support staff with questions.

Product Warranty
We warranty our hardware products will be free from defects in workmanship and materials for one year from the date of original purchase. All software products are sold as is. If a hardware product proves to be defective, we will repair or replace it (at our discretion) at no cost for labor or parts. However, the customer is responsible for all shipping costs to and from the SR factory. Please call or email for a return authorization number before shipping. Products modified by the customer or damaged by improper use are not covered.

Liability
There are no additional expressed or implied warranties. SR products are only guaranteed to meet the performance specs as specified on our data sheets. Any uses beyond the scope of SR specifications are not covered by the one year warranty extended. SR shall not be liable for any injury, loss or damage, either direct or consequential, arising out of the use of or the inability to use the product. Products sold by SR are not for use in human implantable devices or life support systems.