How To Order 

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How To Order
We look forward to doing business with you. To order by email please send your name, company, phone, billing & shipping address, and Purchase Order number to info@symres.com.  If paying by credit card, please include the card number. You can also order by phone at (702)341-9325 between 8 AM and 5 PM Pacific time.

Prices
Current prices and brief descriptions for all our products are listed on our Catalog & Prices page. Our list prices assume payment by credit card. Cash, prepay, and NET 30 orders receive a 4% cash discount.

Payment Options We accept Visa, MasterCard, domestic COD, check prepay, wire transfer, and NET 30 after credit approval. Customers choosing the wire transfer option are responsible for paying any wire transfer fees.

Order Shipment
Shipping for small orders is usually by US Priority Mail or FedEx Ground. Orders over $1500 will be shipped by FedEx with signature required. Other shipping methods are available on request. Shipping charges will be added to your invoice. We can also bill shipping directly to your FedEx account if you prefer. Most small orders ship within one or two days. For large orders, we appreciate a 3-6 week leadtime.

International Orders
Shipping is usually by FedEx International Economy. Other shipping methods are available on request. We will quote shipping amounts when confirming your order. Shipping charges will be added to your invoice. We can also bill shipping directly to your FedEx account if you prefer.

All international payments must be in US dollars. We accept Visa, MasterCard, check prepay, wire transfer, and NET 30 after credit approval. For large orders, a Letter of Credit is required. Customers choosing the wire transfer option are responsible for paying any wire transfer fees.

Customs and duties costs are the responsibility of the customer. They will be charged at delivery time by the destination country. Please check with your local customs office for cost estimates.

Shipment Liability
All shipments are sent FCA or "Free Carrier Factory". This means ownership and liability for all shipment contents passes to the customer once the shipment has been accepted by the carrier. Please let us know when placing your order if you wish to have insurance added to the shipping amount.

Backorders
We keep all catalog items in stock. If we are temporarily out of an item, we will let you know at the time of your order and ship it as soon as it becomes available.

Discounts
We do not offer special discounts to dealers, reps, OEMs, or educational institutions. We are direct marketers and offer our products at low prices so all customers benefit. However, customers purchasing more than 20 pieces of any product in a single order are eligible for a 5% volume discount.

Returns
All sales are final 30 days from sale. No returns will be accepted after 30 days. Products returned within the 30 day return period must be in resaleable condition and will be subject to a 20% restocking fee. Please call or email for a return authorization number before making any return shipment.

Customers are responsible for determining suitability for a particular application before ordering by reviewing the hardware and software specifications as covered on this web site. You may also call or email our technical support staff with questions.

Product Warranty
We warranty our hardware products will be free from defects in workmanship and materials for one year from the date of original purchase. All software products are sold as is. If a hardware product proves to be defective, we will repair or replace it (at our discretion) at no cost for labor or parts. However, the customer is responsible for all shipping costs to and from the SR factory. Please call or email for a return authorization number before shipping. Products modified by the customer or damaged by improper use are not covered.

Liability
There are no additional expressed or implied warranties. SR products are only guaranteed to meet the performance specs as specified on our data sheets. Any uses beyond the scope of SR specifications are not covered by the one year warranty extended. SR shall not be liable for any injury, loss or damage, either direct or consequential, arising out of the use of or the inability to use the product. Products sold by SR are not for use in human implantable devices or life support systems.