How To Order
We look forward to doing business with you. You may place your order
by phone, email, or fax:
| SR Phone:
||9am to 5pm   pacific (west coast) time zone
| SR Email:
| SR Fax:
||please call or email for number
Please include your name, company, phone, billing address, shipping
address, and PO number when placing any order. If paying by credit
card, please also include the card number. We will be glad to help by
phone or email if you have any questions.
Current prices for all products are listed on the
Catalog & Prices page.
All prices are the Cash price in US dollars. Additional fees or
conditions may apply when using other forms of payment.
We accept Visa, MasterCard, cash, check prepay, electronic funds transfer
(EFT), wire transfer, and NET 30. Additional fees or conditions apply as shown.
| Payment Type
||Additional fees and conditions
| Visa or MasterCard
||4.6% of (purchase price + shipping)
| Check prepay
| Wire transfer
||$26 wire transfer charge
| NET 30
||requires prior credit approval
We encourage customers to pay by cash, check, EFT, or NET 30.
Credit card transaction fees are at the rate shown and computed
off the purchase price plus shipping. To create a level playing field
with cash payments, we must pass these expenses on to credit card
customers. A recent US DOJ Settlement (available at
www.justice.gov/atr/cases/f273100/273170.pdf) and the Dodd-Frank Wall
Street Reform and Consumer Protection Act of 2010 finally allowed
merchants to make customers aware of these bank fees. We do not
accept American Express or Discover cards.
International Payment Options
All international payments must be in US dollars. We accept Visa,
MasterCard, check prepay, electronic funds transfer (EFT), wire
transfer, and NET 30. For large orders, a Letter of Credit is
required. Additional fees or conditions apply as shown above.
Customs and duties costs are the responsibility of the customer. They will
be charged at delivery time by the destination country. Please check with
your local customs office for cost estimates.
Quotations and ProForma Invoices
PDF quotations and ProForma invoices with exact shipping amounts will
be gladly supplied on request.
Please email order specifics to email@example.com.
Shipping for small orders is usually by US Priority Mail or FedEx
Ground. Orders over $1500 will be shipped by FedEx with signature
required. Other shipping methods are available on request. Shipping
charges will be added to your invoice. We can also bill shipping
directly to your FedEx account if you prefer. Most small orders ship
within one or two days. For large orders, we appreciate a 3-6 week
International Order Shipment
International shipping is usually by FedEx Intl Economy. Other
shipping methods are available on request. We will quote shipping
amounts when confirming your order. Shipping charges will be added to
your invoice. We can also bill shipping directly to your FedEx
account if you prefer.
All shipments are sent FCA or "Free Carrier Factory". This means
ownership and liability for all shipment contents passes to the customer
once the shipment has been accepted by the carrier. Please let us
know when placing your order if you wish to have insurance added to the
Prohibited Shipping Destinations
In compliance with US Export law, we cannot ship products, or sell to
exporters subsequently shipping, to the following countries:
Cuba, Iran, North Korea, Sudan, Syria
Various US states levy sales taxes on out of state sales in direct
violation of Federal law as determined by the US Supreme Court. We
cannot ship products to destinations in such states. Among these are:
WA (Washington State)
We reserve the right to add prohibited destinations at any time.
Shipments within NV (Nevada) will have the destination sales tax added
to the invoice.
We are direct marketers and offer our products at low prices so all
customers benefit. We do not offer special discounts to educational
institutions, dealers, reps, or OEMs. Customers purchasing more than
qty 20 of any product in a single order will receive a 5% quantity
We keep all catalog items in stock. If we are temporarily out of an
item, we will let you know at the time of your order placement. If
the backorder is acceptable, we will ship as soon as possible.
All sales are final 30 days from sale. No returns will be
accepted after 30 days. Products returned within the 30 day
return period must be in resaleable condition and will be subject to a
20% restocking fee. Please call or email for a return authorization
number before making any return shipment.
Customers are responsible for determining suitability for a particular
application before ordering by reviewing the hardware
and software specifications as covered on this web site. You may also
call or email our technical support staff with questions.
We warranty our hardware products will be free from defects in
workmanship and materials for one year from the date of original
purchase. All software products are sold as is. If a hardware
product proves to be defective, we will repair or replace it (at our
discretion) at no cost for labor or parts. However, the customer is
responsible for all shipping costs to and from the SR factory. Please
call or email for a return authorization number before shipping.
Products modified by the customer or damaged by improper use are not
There are no additional expressed or implied warranties. SR products
are only guaranteed to meet the performance specs as specified on our
data sheets. Any uses beyond the scope of SR specifications are not
covered by the one year warranty extended. SR shall not be liable for
any injury, loss or damage, either direct or consequential, arising
out of the use of or the inability to use the product. Products sold
by SR are not for use in human implantable devices or life support